We work with customers to understand their business applications, strategy and internal policy to develop their data networks. We work with suppliers to obtain utilization reports to understand the behavior of business applications before deciding on a topology or a data network configuration. We further assist in defining – QOS (quality of service), service level agreements, exit clause if services are not delivered to a satisfactory level and assistance in implementation.

We work with customers to either do the complete RFP process or part of it to maximize the outcome for various services –  Data, Data centre hosting / co-location analysis, Fixed line voice, Mobile, wireless broadband, Video and audio conferencing, Email to SMS services, specialized data solutions for various market segments etc.

We facilitate information sessions for suppliers as part of tender process. In some cases, we utilize our knowledge of existing customers to run virtual tenders to achieve an outcome without the full expense or allocation of internal resources.

In any of the above activities, we do the following –

• Establishment of customer need based on profile analysis,
• Pick up any discrepancy in charges as per existing contract,
• Writing an RFP or virtual tender process,
• Analysis of tender responses,
• Benchmark the outcome with clear comparative savings,
• Submission of report with recommendations,
• Post implementation review of all services as per new contract

We help customers to make an informed decision when it comes to issues regarding evaluation of business application (CRM, Microsoft 365, Microsoft Azure, Docusign, Box, sales force automation etc) cloud services, disaster recovery, evaluation of network optimization tools and data centre consolidation etc.

Given the recent trend towards cloud based services; we try to de-mystify various cloud service models (IAAS, PAAS, and SAAS etc) that are available in the market today. We also work with companies to evaluate and deploy the cloud model (private, community, public, hybrid etc) that would best suit their business taking into account security, upgrade cost, responsibility, disaster recovery plan, service level agreements, contractual issues etc.

Rather than driven by technology, we evaluate each option on its business/commercial benefits for the customer with a measured outcome.

Our ICT procurement strategies propose a process which will enable you to go to the market to purchase the best ICT technologies and services to meet the commercial requirements of your organisation.

These strategies will be developed to not only meet your specific requirements but also so you can maximise your commercial leverage in obtaining the technologies and services at the best price. The strategies will also help you develop a perspective on matters like transition in/ transition out, service level agreements and related penalties and benefits as well as commercial conditions which will drive the operational framework for the technologies and services.

We adopt a very simple but effective approach to the sourcing and procurement of telecommunication services and contact centres. Our method is known as ESP ie. Evaluate (what you have and need), Solution (the best fit for your needs now and into the future) and Procure (using the right approach to the market to ensure the ‘best service and commercial’ response).

We believe our simple but effective approach driven by our experienced consultants delivers exceptions value. In fact, many clients have been able to leverage a telecommunications market review to release valuable OPEX and CAPEX in their existing budgets thus allowing them to allocate these ‘newly’ sourced funds on other priority programs of work to either de-risk their existing operations through much needed capital investment or enhance business revenue opportunities through the investment in new technology.