Initially, we worked with this company to evaluate their existing Telco agreements – data, fixed line and mobile services. We initially did a full bill analysis of all services, wrote RFP for other vendors to respond, developed evaluation matrix  for services, submitted a report with comparison offering from other vendors and our recommendations, assisted in negotiations to get the best outcome, assisted in implementation of new services agreement , post-implementation review of all services to check that expected savings have been achieved . We assisted the customer in implementation of TIPT (Telstra IP services for fixed line) for around 30 offices, 1000 employees and helped them move away from legacy-based NEC PABX system.  TIPT solution from Telstra also included around 40 agents and supervisor call centre management solutions. Initial savings around 20% and subsequent analysis and follow up of Telecommunication spend and agreement to work out credits based on the agreement and billing data for 3 years. Achieved credits of six figures for the customer.